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United States, Los Angeles, CA, United States, Rancho Dominguez, CA, United States, Santa Barbara, CA, Adhesive Technologies

Quality Engineer

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

  • Ensure problem solving effort has effective containment, root cause analysis, corrective action, validation, control and prevent recurrence of customer and supplier complaints when identified as coordinator in Henkel’s Customer Complaint Management System (CCMS) and Supplier Complaint Management System (SCMS) in SAP. • Communicate with customers, suppliers and internal Henkel personnel regarding the status and resolution of complaints using the customer’s format when required.
  • Increase problem solving capabilities of all employees involved in the customer and supplier complaint processes.
  • Use process and data driven analysis to initiate focused projects to improve quality and customer satisfaction. Identify trends and drive changes to create a preventative culture.
  • Collect and analyze data from customer complaints and audit non – conformances and recommend improvement projects to reduce/eliminate recurrence.
  • Participate, as an auditor, in Henkel’s Internal Audit process.
  • Through Innovation – New Product Introduction, drive improvements in APQP including MSA and SQC
  • Review customer requirements and specifications. Ensure our quality management system, development, test, and operational quality processes are in compliance.
  • Improve key Customer Complaint metrics (Complaint reduction, Processing Time and Closing Time) • Establish, follow, and improve quality policies, procedures, instructions and methods.
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YOUR SKILLS

  • Engineering degree (Chemical or Mechanical preferred)
  • 5+ years in a manufacturing environment with quality experience preferred
  • Ability to communicate effectively across all levels of the organization
  • Ability to perform multiple tasks and the ability to effectively manage conflict

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

The salary for this role is $75,000 - $90,000. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California.  This salary range may also be modified in the future.

JOB ID: 22041088
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067
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Health, Disability & Life Insurance
Health, Disability & Life Insurance Vacation / Paid Time Off
Vacation / Paid Time Off 401k Matching
401k Matching Flexible Work Policy
Flexible Work Policy Performance Bonus Incentives
Performance Bonus Incentives Paid Parental Leave & Childcare Benefits
Paid Parental Leave & Childcare Benefits Wellness Programs
Wellness Programs Tuition Reimbursement & Student Loan Aid
Tuition Reimbursement & Student Loan Aid International Career Opportunities
International Career Opportunities Employee Recognition Programs
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