New Zealand, East Tamaki, Adhesive Technologies

Customer Service Supervisor

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Lead the Customer Service team in NZ servicing our adhesives B2B customers optimising their experience.
  • Solutions specialist, as the leader you guide and provide the ‘how to make it happen’ support.
  • Ensure compliance to current operational standards and requirements.
  • Optimise resources and technology to manage stakeholder expectations, customer orders, negotiations, and escalations.
  • Drive process and organisational performance
  • Create a strong safety culture and ensure team operate in compliance with SHE regulations.
  • Grow the teams’ capabilities through mentoring, and training.


  • 5+ years Customer Service experience with 3+ years in a leadership role.
  • Experience in SAP highly desirable combined with competence across Microsoft Office applications.
  • Ability to inspire performance and develop your team through training and coaching.
  • Customer centric, able to adopt a practical analytical and problem-solving approach.
  • Excellent verbal and written communication, time management skills.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 23054459
Contract & Job type: Full Time, Regular
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Paid parental leave and dad & partner pay
Paid parental leave and dad & partner pay Flexible working arrangements
 Flexible working arrangements Well-being programs
Well-being programs Employee recognition program
Employee recognition program Employee share plan
Employee share plan Development opportunities
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