At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact?
YOUR ROLE
To define and deliver Industry benchmark Customer Experience for A-IMEA Business in collaboration with SBUs and Regional Functions and ensure alignment with Henkel business goals.
- Define and Deliver Industry benchmark customer experience for Target customers
- Primary Supply Chain contact point for country SBU, Local AO manufacturing, regional and global SC teams and country Corporate Functions
- Accountability of Country Cluster Supply Chain Team members as the senior most person in country cluster
- Solid Line reporting of Customer Service/ Service Strategy and S&OE and dotted line reporting of Country Supply Planning and Logistics
- Accountable for Country/ Cluster SC metrics ensuring balance between service, cash and cost metrics
- Increased Service Value for Target Customers and reduce cost of serving Transactional Customer while staying ahead of competitors
- To understand Customer Journey Plan in collaboration with sales team and ensure Service Plan remains valuable throughout the customer journey
- Ensure minimal need of manual intervention for Transactional Customers
- Ensure integration of Henkel’s Supply Chain Interfaces, dashboards and KPI tracking tools with that of Target Customers
- Bring together and support local SC regional teams when needed as a senior SC leader in Country/ Cluster
- Support Talent Development and Hiring in Country Supply Chain teams
- Ensure a cohesive Supply Chain Operation within country/ cluster guiding and mentoring country Supply Chain team
